Experiencing issues with your National Broadband Network (NBN) connection can be frustrating. When problems arise, you may wonder whether you should attempt to fix them yourself or seek professional NBN repairs. In this guide, we’ll explore the pros and cons of DIY (Do-It-Yourself) troubleshooting versus hiring a professional technician to help you make an informed decision.

DIY NBN Troubleshooting:


  1. Cost-Effective: DIY troubleshooting is often the most budget-friendly option. You won’t incur service fees for professional assistance.
  2. Immediate Action: You can address simple issues promptly without waiting for a technician’s availability.
  3. Skill Building: Attempting DIY repairs can help you gain knowledge and confidence in handling basic NBN problems.
  4. Convenience: For minor issues like resetting a router or checking cables, DIY can be a quick and convenient solution.


  1. Limited Expertise: DIY troubleshooting is suitable for basic problems, but more complex issues may require specialised knowledge.
  2. Risk of Mistakes: Incorrect troubleshooting can worsen the problem or cause further damage.
  3. Time-Consuming: Solving issues on your own may take time, especially if you’re unfamiliar with NBN systems.
  4. Lack of Equipment: Some repairs may require specialised tools or equipment that you may not have on hand.

Professional NBN Repairs:


  1. Expertise: Professional technicians have extensive knowledge and experience in diagnosing and repairing NBN issues.
  2. Efficiency: Professionals can often resolve problems more quickly and accurately, minimising downtime.
  3. Quality Assurance: Repairs conducted by qualified technicians are less likely to result in further issues.
  4. Equipment and Resources: Professionals have access to specialised tools and resources to diagnose and fix problems effectively.


  1. Cost: Hiring a professional technician typically comes with service fees, which can be more expensive than DIY.
  2. Scheduling: You may need to wait for an available appointment, potentially leading to longer downtime.
  3. Dependency: Relying on professionals for all repairs can make you dependent on their availability.

When to DIY:

You can consider DIY troubleshooting for the following situations:

  • Simple Resets: If your internet is slow or intermittent, try restarting your modem/router before seeking professional help.
  • Cable Checks: Ensure all cables are securely connected, as loose connections can cause issues.
  • Wi-Fi Optimisation: Adjust your Wi-Fi settings and placement of your router to improve signal strength.

When to Seek Professional Help:

It’s advisable to hire a professional NBN technician for the following scenarios:

  • Frequent or Persistent Issues: If you’re experiencing ongoing problems that DIY measures can’t resolve, it’s time to call in a professional.
  • Complex Technical Problems: Issues involving the NBN network infrastructure, line quality, or advanced configurations are best handled by experts.
  • Critical Business Needs: Businesses relying heavily on a stable NBN connection should opt for professional repairs to minimise disruptions.
  • Safety Concerns: If you suspect safety hazards or risks, such as exposed wires or damaged equipment, prioritise professional intervention.


Deciding between DIY troubleshooting and professional NBN repairs depends on the nature of the problem, your technical expertise, and your budget. While DIY can address simple issues, it’s crucial to recognise when a problem exceeds your capabilities and requires the expertise of a qualified technician. Prioritise a swift and efficient resolution to enjoy uninterrupted NBN connectivity.

If you require a professional, Telecom Today are Sydney’s highest rated independent NBN technicians. We’ll schedule a time to come and see you ASAP. We are also one of the most competitive technician services on the market. Contact us today.